Effective Date: 20th June 2025
Welcome to www.lemakhouseholds.co.ke, operated by Lemak Households. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
We collect personal data to provide better services and improve your shopping experience. This includes:
- Personal Information: Name, phone number, email address, delivery address, and payment details.
- Communication Data: SMS, WhatsApp, and call logs when you contact us.
- Order Details: Products purchased, delivery preferences, and transaction history.
- Device and Browsing Data: IP address, browser type, and cookies to enhance your website experience.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Arrange delivery and pickup logistics
- Respond to inquiries or support requests
- Send updates on order status and promotions
- Improve our website’s usability and performance
- Ensure legal and regulatory compliance
3. Sharing Your Information
We do not sell your personal data. However, we may share it with trusted third parties in the following cases:
- Delivery Partners: To facilitate shipping (e.g., our riders, courier companies, Pickup Mtaani).
- Payment Processors: To process transactions securely.
- Legal Authorities: When required by law or to protect our rights.
4. Data Security
We implement industry-standard measures to protect your data against unauthorized access, disclosure, or loss. All transactions are encrypted, and our systems are monitored for vulnerabilities.
5. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing communication
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya if your rights are violated
To exercise these rights, email us at lemakhouseholds@gmail.com or call 0718 606214.
6. Cookies
Our website uses cookies to personalize your experience and analyze traffic. You can control cookies through your browser settings.
7. Third-Party Links
Our site may contain links to other websites. We are not responsible for the privacy practices of such external sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
For questions or concerns about this policy, contact:
📧 Email: lemakhouseholds@gmail.com
📞 Phone/WhatsApp/SMS: 0718 606214
📍 Pick-up Point: Superior Arcade, Kenneth Matiba Road, Nairobi, Kenya
Thank you for trusting Lemak Households. We are committed to protecting your privacy and delivering excellent service.