Shipping & Delivery Policy - Lemak Households

Effective Date: 20th June 2025

Website: www.lemakhouseholds.co.ke

At Lemak Households, we are committed to ensuring that your orders are delivered efficiently, safely, and on time. This Shipping Policy outlines our delivery methods, timelines, charges, and conditions.

1. Delivery Areas

We deliver across Nairobi, surrounding areas, and nationwide within Kenya.

2. Delivery Options

a. Nairobi and Surrounding Areas

Method: Delivery by our in-house riders
Payment: Cash on Delivery (COD) accepted
Delivery Time: Same-day or next-day delivery depending on order time and availability
Confirmation: Our team will contact you prior to dispatch for delivery arrangements

b. Pickup Mtaani Locations

Method: Delivery to designated Pickup Mtaani points
Payment: Prepayment required
Delivery Time: 1–2 working days after order confirmation
You will be notified once your order is ready for collection

c. Upcountry / National Delivery

Method: Third-party courier services (e.g., G4S, Wells Fargo, Fargo Courier, etc.)
Payment: Prepayment required before dispatch
Delivery Time: 2–4 business days depending on location
Courier tracking information is shared once dispatched
Delivery is made to the nearest courier office or collection point

3. Shipping Charges

Shipping costs vary based on your location and delivery method
Charges are communicated at checkout or upon order confirmation

4. Order Processing

Orders are processed between 8:00 AM and 6:00 PM, Monday to Saturday
Orders confirmed after 4:00 PM may be processed the following day
Orders placed on Sundays or public holidays are processed on the next business day

5. Delivery Confirmation

You will be notified via call, SMS, or WhatsApp once:

Your order is dispatched
The rider is en route
The item is ready for pickup (for Pickup Mtaani or courier delivery)

6. Delivery Terms

Customers must be available at the agreed delivery location and time
Lemak Households is not responsible for delays caused by incorrect delivery details, customer unavailability, or third-party courier delays
Once the package is handed over to a third-party courier, risk and responsibility shift to the customer